Policies

Policies

(1) Introduction

Please thoroughly read all policies below. Each client is responsible for being aware and following these policies. I wish there weren’t so many things to read! But the more I do this, the more I realize what information clients need upfront. As a buyer you are accepting all policies upon purchase.

(2) Contact Within 30 Days

After a purchase is made, the client has 30 days to initiate contact. If no contact is made after 30 days, the project expires. If at any point the client discontinues communication, fails to submit necessary content or corrections for 30 days or more, the project will be null and void. In the event of an unexpected event that will delay our design project, please reach out to me prior to the 30 day mark to make arrangements.

(3) Turnaround Time: Custom Design Projects

Current turnaround time is scheduled approximately 4 weeks from the date of purchase. I do my absolute best to adhere to my deadlines, but the fluidity of a creative project occasionally requires a few extra days. A rush fee may be available for a 1-week turnaround from date of purchase for initial concepts if necessary. Please ask if this interests you and I can see if my schedule allows for this.

Add-on collateral projects for existing clients are typically scheduled 2 weeks from purchase date.

I do my absolute best to stay on schedule but do balance a high demand. I give each and every design project the time and attention it deserves before moving on to the next in queue.

(4) Turnaround Time: Pre-made Design Projects

The initial design for review for pre-made designs is submitted to the client within 1-3 days.

(5) No Check-In Emails

Do not send check-in type of emails for any reason. Think of it as "no news is good news." If I have questions as I am designing, I will reach out to you. Responding to check-in emails takes valuable time from a work day. I'd much rather be creating than writing emails!

(6) Questionnaire Responses = Contract

All answers given in response to a design questionnaire determine the direction of your project. Think of your answers as a contract. Once I receive the questionnaire responses from you, I consider this your formal request for design. If after my initial concepts you decide you’d like to go in another direction with the design (i.e. a different illustration or concept), that is certainly okay however additional fees will be incurred.

(7) Content

Clients purchasing commissioned business collateral projects must have content (text and images) prepared. All components should be submitted via email. J+M is not responsible for writing or editing any content unless discussed and included in the pricing.

(8) Reviewing Design Concepts

Once design concept(s) have been submitted to the client, a written response with edit requests or approval is required within 3 business days. Responses received after 3 business days may delay the editing/design refining process. If you expect you may need more than 3 days, please send me a note letting me know.

Each specification for editing a design project should be written out in a numbered, itemized list. Edits apply to one design (not to multiples) and do not include several variations on the design, but a single new composition based on edit requests. Clients must follow the directions I email for submitting proper feedback.

Each commissioned design piece is allowed 3 rounds of edits unless otherwise noted. The fees for any additional rounds of editing will depend on the estimated time it will take to make the edits.

(9) Responsibility to Proof

It is the client’s responsibility to proof all content before submission as well as any file (draft, proof or final) sent by me. If final files have been sent and an error is found or a change is necessary, please inquire directly for editing pricing. The client is 100% responsible for all proofing.

(10) Edits Vs. New Illustration

Rounds of edits do not include new illustrations or new designs. Please inquire directly for pricing.

(11) Image and Font Licensing

It is the client’s duty to secure proper licensing for image reproduction or font styles, if necessary.

(12) Refunds

A 25% convenience charge will be deducted from the amount paid from any custom project where a refund is requested. Beyond this, the stage of the design process and the amount refunded will be determined by Jack and Mo. Refunds for pre-made designs are not available. Refunds for web design and website projects are not available. Refunds of any kind will not be available after 60 days.

(13) Pricing Quotes

All quotes for custom projects expire after 14 days. Pricing listed on the website is subject to change.

(14) Portraiture

Any custom design listed for sale does not include custom illustrations of people, pets, animals or mythological creatures. This type of design style takes quite a bit of time. Please inquire directly for custom portrait pricing.

(15) Final Logo Files

Any design project is complete once I have customer approval and final files have been sent. Changes after final files will incur a fee.

Files included in any logo purchase are for 1 version of the design in EPS, PDF, 3 sizes of PNG and 3 sizes of JPG format. Additional versions of the logo are separate purchases.

(16) Resubmission of Files

If you happen to lose your files, a fee will be incurred to resend. I try to keep all files but I do not assure this.

(17) Logo Ownership

Once a custom logo design is complete and I have submitted the final files via email, the client is the sole owner of the logo design and can print and redistribute in any way they see fit. The client does not own the rights to any other versions of the design or other concepts presented.

(18) J+M Portfolio

All custom design projects may be showcased in my portfolio, including a version different than the logo version chosen by the client. If for some reason you would prefer for your project to remain confidential, please discuss this with me before we begin.

(19) Commissioned Vs. Sold More Than Once

Almost all J+M designs are commissioned artwork, meaning they are designed for only one client and will not be resold. There may be a few select pieces that have been created with the intention to be sold more than once. Carefully read each item description. If something isn’t clear, please ask.

(20) Social Media Posts

From time to time I post designs, design progress, sketches and such on Jack and Mo social media sites such as Facebook, Twitter, Instagram, Tumblr, etc. If for any reason you do not want your designs shared, please contact me directly before we begin your project so that I am aware.

(21) Holiday Schedule

Each year, we will be closed for a week at Easter, a long weekend for Independence Day, a long weekend for Thanksgiving, a week at Christmas and the days of New Year’s Eve and New Year’s Day. Projects will not be scheduled during this time. This may delay projects before and after scheduled holidays.

The Design Shop by Jack + MoPolicies